RSSTrouble Ticket Systems - Your own Customer Support
Ever wanted to have your own Support / Trouble Ticketing system on your website? Here's my list
Our Hosting provides all of the following Customer Support solutions for websites you host with us. Just point-and-click in your Hosting Control Panel to install the one your choose.
Feel free to visit some of these companies' websites, check out the functionality and see which one suits your site's purpose. Each site mentioned below should have FAQs and possibly a User Forum where you can ask your questions before and after installation.
List of Trouble Ticket Systems for your website
http://www.maianscriptworld.co.uk/free_scripts.html
Maian Scripts have some terrific free scripts, one of which is a trouble ticket system.
PHP OpenChat
PHPOpenChat is a high performance php-based chat server software for a live chat-room or -module on every php-based site.
Crafty Syntax Live Help
Crafty Syntax Live Help is a live help chat system, which provides monitoring of visitors, multiple chat sessions, referrer tracking, page-view tracking, multiple operators, canned responses/images/URLs.
Help Center Live
Help Center Live is a feature-rich all-in-one help center, which offers live help, support tickets and FAQ. It features unlimited operators/departments, visitor monitoring, chat initiation, collecting of visitor information, tracking of visitor footprints, auto-saving of chat transcripts, canned messages, unlimited FAQ questions, etc.
OS Ticket
OS Ticket is an open-source support ticket system, which provides pop3 login, unlimited e-mail addresses, admin/staff/user panels, email intervals to prevent auto-responder loops, limitation of the maximum number of tickets a user can have opened, the ability to accept attachments, page alerts for administrators and more.
PHPTickets
PHP Tickets is a basic, single-administrator support ticket system, which includes self-registration, e-mails to the administrator, attachments, etc.
Support Logic Helpdesk
Support Logic Helpdesk is a support ticket system, which offers multiple e-mail addresses, admin/staff/user panels, canned responses, HTML tags support, e-mail limit on a per user/day basis, attachments and more.
Good luck finding the perfect solution!
